After contacting the complaints department and if no satisfactory response is received within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below: Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Website: www.mtv.travel
It should be noted that, pursuant to article L. 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code for the Services described herein.
Applicable law and jurisdiction
Any dispute relating to the use of the www.hotelgerando.com website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Paris.
Online Personal Data Collection
The hotel may collect personal information from guests relating to their reservation, such as their telephone number. The customer has the right to register on the telephone anti-solicitation list. Similarly, customers have the right to access, modify, rectify or request the deletion of all information concerning them. To exercise this right, customers may contact: contact@hotelgerando.com